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Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully before using our website. By using our website, or making a purchase via the website, by phone, email or in person, you agree to be bound by these Terms & Conditions including our Disclaimer and Privacy Policy. Your statutory rights are not affected.

Acceptance of Order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt and payment of an order via our website or other means does not constitute acceptance of an order. Our acceptance of an order does not take place until dispatch of the order, at which point a contract is formed.

Order Information

We have taken great care to set the website on a secure server, so you can enter your payment details in complete confidence. Or alternatively, you can send us an email to info@decorativebranches.co.uk with the details of the items you would like to order and your contact details, or order by fax on 01668 219130 or please feel free to call our office on 01668 219124 which is open Mon – Fri (9.00am-5.00pm). Your order receipt and payment are confirmed by email, we do not include a copy of your order in your delivered package as we operate an environmentally friendly policy and continually strive to reduce waste, and recycle and re-use materials wherever possible.

Delivery Information

Our delivery partners are City Link within the UK and specialist couriers for international deliveries. We cannot deliver to a PO Box address and we reserve the right not to deliver orders if we believe the address is not secure, for example a communal postal address.

If no one is at home when City Link attempts delivery they will leave a calling card, which will have the necessary contact information for you to arrange redelivery. If anyone at the delivery address refuses delivery of the goods or you do not respond to the ‘sorry we missed you’ calling card left by the driver, your order will be returned to us and we will contact you to arrange re-delivery. Charges for re-delivery will be incurred.

If you provide us with an incorrect delivery address and your goods are signed for by a person other than the recipient name given on the order, Decorative Branches cannot be held responsible for any loss you incur as a result.

Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait a further 5 working days before contacting us as the goods may be in transit. We will notify you should there be any further delay.

Delivery Costs

All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (vat). Our standard delivery charge for retail customers is £6.50 for all UK deliveries with the exception of some of the larger pieces of Manzanita. Due to the different shapes and sizes of each of the larger pieces of Manzanita (120cm, 150cm and 180cm) delivery will be more for these pieces. Delivery costs are shown at the checkout.

Our standard delivery charge for trade customers is £14.95 for all UK deliveries. Decorative Branches reserves the right to email a trade customer with separate delivery costs if an order is very large and requires to be sent out on a pallet. All pallet deliveries will be charged out at cost (approx. £60 per pallet). All trade orders over and above £500 net will be delivered free of charge (UK mainland only).

If your delivery destination is beyond the UK mainland please contact us with order details and we will email you with the estimated delivery cost and you can then tell us if you wish to proceed with the order on that basis. If your order is set to a country within the European Union the invoice will include standard vat on the shipping charges only. For all orders sent to countries outside the European Union no sales tax (vat) is applied.

Any customs or import duties levied once the parcel reaches the destination country is the responsibility of the customer. We have no control over these charges, therefore we cannot predict what they will be and would advise you check with your local customs. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website. The importation or exportation of certain goods may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Price & Description

The price payable for goods that you order are as set out in our website. The price payable for goods exclude delivery charges. Delivery charges are shown separately when ordering your goods. Prices are subject to change without notice. Prices are inclusive of UK Vat where applicable but exclusive of any import or export duties.

We have made all reasonable efforts to accurately display the sizes, colours, shapes and patterns of the goods for sale on our website. Accessories supplied to co-ordinate with main products may differ in shade, this is normally caused by the manufacturing process and is not a fault. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. You acknowledge and accept however that these may vary.

Wood is a natural product and therefore will carry minor imperfections and characteristics such as grain, colour variation and knots. These characteristics are not classed as a manufacturing fault.

Sale & Discounted Products

We regret that no refunds or exchanges are given on any sale items or discounted products. If your order has not been dispatched, then you may cancel your order but we would advise you call the head office to confirm if your order has been dispatched as they are normally sent within 48 hours. This does not affect your statutory rights.

Out of Stock

With a few items we may experience longer delivery times if stock deliveries are delayed into our warehouse. In these cases we will contact you with the expected date of delivery.


You have 7 working days from the day after you receive your order, to examine the goods. You must notify us in writing before the end of this period. If you wish to return an unwanted item, then contact us via email info@decorativebranches.co.uk. Any returned goods that do not comply with this procedure will not be refunded. We cannot accept any returns or refunds outside the 7 day policy unless the product is faulty or has been damaged in transit. If goods have been damaged in transit it is important that these goods are signed for as ‘damaged or unchecked’.

We strongly recommend original packaging is kept. Once we receive the returned item(s) in the original packaging they will be quality control checked that they are suitable for resale and the amount will be credited to the original credit/debit card used. If in the event that the item(s) returned are not suitable for resale, charges may apply

Return costs are at your expense, and we would advise that you obtain a ‘proof of postage’ receipt from your Post Office or use a tracking service when returning goods as we cannot be held responsible for any parcels lost in transit.

Faulty/Damaged Goods

In the unlikely event there is a manufacturing fault with your product you must notify us as soon as possible, within 6 months from the date of your order, so we can take prompt action to rectify the situation.

Your Right To Cancel

You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch we will refund the full amount to the original credit/debit card within 21 days.

External Links

We may provide or third parties may provide links or other website or resources. These are provided purely as a matter of convenience and we do not endorse the contacts of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

Copyright & Trademarks

All site design, text and graphics are the copyright of Decorative Branches. All rights reserved.

Our Guaranatee

We are confident that you will always be happy with your purchases and hope you enjoy using our website. However, should you have any questions or need any advice, please email us at info@decorativebranches.co.uk or call us on 01668 219124 (Mon – Fri 9.00am – 5.00pm) where our staff are always on hand to help

Decorative Branches
Station Road, Belford
Northumberland NE70 7DT

T : +44 [0] 1668 219124
F : +44 [0] 1668 219130
E : info@decorativebranches.co.uk

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